Healthcare delivery is more complex than ever. From the rapid adoption of EHR systems, to the rise of hospitalist-based patient care, to the day-to-day pressure of increasing productivity without compromising patient safety, it’s no surprise that errors and oversights continue to increase, along with preventable adverse events—all which impacts patient satisfaction.
In fact, it has been estimated that upwards of 70 percent of adverse events are the result of communication lapses, follow-up lapses, system deficiencies, inadequate informed consent, and poor patient relations—all completely preventable. And as a result, billions of dollars are unnecessarily spent every year, both in malpractice premiums as well as in settlements and verdicts. Needless to say, these costs, along with the incalculable resources required to manage and mitigate these costs, represent an extraordinary burden to all healthcare stakeholders: from providers, to facilities, and ultimately, to patients.
Further, patient satisfaction—as measured through HCAHPS scores—now accounts for 30% of a hospital’s VBP (value-based purchasing) score, and can profoundly impact its CMS reimbursement.
Risk education and consulting firms have always existed, but their approaches were clearly ineffective. Not only was the problem not getting better, it was getting worse.
In 2003, MRM Group™ was formed, with the vision of taking an entirely new approach to risk and patient safety education. It would help organizations identify their highest priority exposures based on an analysis of their claims, benchmarking, and risk assessments. It would create highly-engaging risk education programs that included live sessions, and content that was specialty-specific and based on actual malpractice cases. The programs would be delivered through a variety of modalities, ensuring a deep, reinforced understanding of the topics, empowering participants to change the way they practice and to deliver the highest possible levels of patient care. The solution would be managed through a cloud-based technology platform, and perhaps most importantly, the results would be measured. Everything would be measured.
It worked. Over ten years later, MRM Group has transformed the way many institutions think about risk education, and has been engaged by clients from coast to coast, delivering results never before thought possible. Together with our clients, MRM Group is changing the landscape of medical malpractice and patient safety and satisfaction, and improving the US healthcare system.