Client Results

Client Benefits

From coast to coast, MRM Group™ has partnered with hospitals, healthcare systems, networks, and private practices, empowering clients to deliver the best possible care and create the best possible patient experiences. Through both consulting engagements and comprehensive education programs, we’ve taught them best practices in documentation, record-keeping, and communications with both patients and other providers. As a result, MRM Group clients have achieved results—quantified results—that they never before thought possible.

 

  • Improved patient safety, outcomes, and experiences
  • Increased HCAHPS and Press Ganey® scores
  • Substantially lowered risk exposure
  • Dramatically reduced malpractice claim activity and associated costs
  • Lower loss ratios and insurance premiums
  • Strong returns on investment

Hear what MRM Group
clients have to say

CCMC Case Study PDF

SUCCESS STORY:
CONNECTICUT CHILDREN’S
MEDICAL CENTER

Results Our Clients Have Achieved

85%

Claim Frequency
55% to 85% reduction

85%

Claim Severity
50% to 85% reduction

70%

Malpractice Premiums
35% to 70% reduction

Results Measurement

When it comes to risk education, many healthcare organizations—and even their risk education partners—struggle to measure results. MRM Group is laser-focused on just that—delivering meticulously-measured, quantified results.  From core knowledge to receptivity to behavior change to bottom-line financial impact, MRM Group measures program performance every step of the way.

 

Through a variety of measurement techniques, MRM Group collects a broad range of data with a focus on six key performance indicators (KPIs):

Risk management knowledge

Throughout the course of the program, MRM Group measures participants’ knowledge of annual themes and carefully measures its progress—an important first step toward sustained practice change.

Participant satisfaction

High satisfaction levels are important indicators of relevance, future compliance trends, and the likelihood of actual behavior change.  MRM Group clients typically see participant satisfaction metrics in the range of 95% to 100%.

Behavior change

At the clinical level, sustained behavior change is where the rubber meets the road. This KPI measures the improvements being made in how care is being delivered to patients and how that care is documented and communicated.  MRM Group clients typically see behavior change in the 90% to 100% range.

Claim frequency and claim severity

Taking program performance to the next level, sustained improvements in care delivery, documentation, and communication invariably translates to fewer claims. MRM Group works with clients to measure and track claim frequency from the years before engagement and every year thereafter.

 

In addition, clients typically experience substantial decreases in the severity of the claims that do occur.

 

MRM Group clients typically experience 55% to 85% reductions in claim frequency and 50% to 85% reductions in claim severity.

Return on investment

As claim frequency and severity begin to plummet, malpractice premiums quickly follow suit, and often, premium credits and reserves are returned to the organization and/or providers. MRM Group proudly takes performance measurement all the way to the ROI level.

 

Many MRM Group clients have experienced triple-digit ROIs.

Prohealth Case Study PDF

SUCCESS STORY:
PROHEALTH PHYSICIANS

CSG Case Study PDF

SUCCESS STORY:
CONNECTICUT SURGICAL GROUP

  • “While I had some initial skepticism about MRM Group’s risk education program, I’m happy to say that they have proven me wrong. These days, I am advocating that we expand their program throughout our organization, using their methodology to improve not only malpractice risk, but also our medical group's clinical performance."

    Michael Good, MD – Middlesex Family Physicians

  • "With other companies, they’re pushing a product out there, but you still have to do a lot of the work yourself—whether it be tracking, or setting up, or getting things out to your medical staff—and that’s truly not the case with MRM Group."

    Dawn Myles – Vice President, Quality and Patient Safety | Western Connecticut Health Network

  • "MRM Group has managed our multi-modality risk management educational program for over 600 residents in more than a dozen specialties. Their work has been nothing short of excellent."

    Jacqueline Nissen, MD – Associate Dean, Graduate Medical Education | University of Connecticut Health Center

  • "The response from the residents, the program directors and the administrative staff involved in the program has been extremely positive!"

    Jacqueline Nissen, MD – Associate Dean, Graduate Medical Education | University of Connecticut Health Center

  • "A key win for us when we engaged with MRM Group was the team that supports us… Very hands-on, very available, facilitates all of our live sessions."

    Dawn Myles – Vice President, Quality and Patient Safety | Western Connecticut Health Network

  • "Our claims frequency plummeted subsequent to our implementation of the [MRM Group] program."

    Rocco Orlando, MD – Senior Vice President and Chief Medical Officer | Hartford HealthCare

  • "MRM Group has completely transformed the way we address risk management education."

    Allison Reynolds – Director, Medical Claims and Risk Management | Hartford HealthCare

  • "We really have found that it’s a true partnership."

    Dawn Myles – Vice President, Quality and Patient Safety | Western Connecticut Health Network

  • "As a result of our engagement with MRM Group, we have saved over $15 million in malpractice insurance premiums."

    Jack Reed – CEO | ProHealth Physicians

  • "MRM Group has played a vital role in our company-wide risk management and patient safety initiatives."

    James Cox-Chapman, MD – Chief Medical Officer | ProHealth Physicians

  • "We are convinced that the quality of care we deliver to our patients has improved."

    Rocco Orlando, MD – Senior Vice President and Chief Medical Officer | Hartford HealthCare

  • "The program has saved millions of dollars for the hospital and our physicians in the form of reduced claims and improved patient safety."

    Allison Reynolds – Director, Medical Claims and Risk Management | Hartford HealthCare

  • "We have experienced a 36% reduction in our malpractice premiums and improved patient safety."

    Jeffrey L. Cohen, MD – Vice President, Specialty Care Division | Hartford HealthCare

Speak with a consultant

Share On Twitter
Share On Google Plus
Share On Linkedin