White Paper

Client Benefits

From coast to coast, MRM Group™ has partnered with hospitals, healthcare systems, networks, and private practices, empowering clients to deliver the best possible care and create the best possible patient experiences. Through both consulting engagements and comprehensive education programs, we’ve taught them best practices in documentation, record-keeping, and communications with both patients and other providers. As a result, MRM Group clients have achieved results—quantified results—that they never before thought possible.


  • Improved patient safety, outcomes, and experiences
  • Increased HCAHPS and Press Ganey® scores
  • Substantially lowered risk exposure
  • Dramatically reduced malpractice claim activity and associated costs
  • Lower loss ratios and insurance premiums
  • Strong returns on investment

Hear what MRM Group clients have to say

Hear what MRM Group
clients have to say

Hear what MRM Group clients have to say

Prohealth Case Study PDF


Results Our Clients Have Achieved


Claim Frequency
55% to 85% reduction


Claim Severity
50% to 85% reduction


Malpractice Premiums
35% to 70% reduction

Results Measurement

When it comes to risk education, many healthcare organizations—and even their risk education partners—struggle to measure results. MRM Group is laser-focused on just that—delivering meticulously-measured, quantified results.  From core knowledge to receptivity to behavior change to bottom-line financial impact, MRM Group measures program performance every step of the way.


Through a variety of measurement techniques, MRM Group collects a broad range of data with a focus on six key performance indicators (KPIs):

Risk management knowledge

Throughout the course of the program, MRM Group measures participants’ knowledge of annual themes and carefully measures its progress—an important first step toward sustained practice change.

Participant satisfaction

High satisfaction levels are important indicators of relevance, future compliance trends, and the likelihood of actual behavior change.  MRM Group clients typically see participant satisfaction metrics in the range of 95% to 100%.

Behavior change

At the clinical level, sustained behavior change is where the rubber meets the road. This KPI measures the improvements being made in how care is being delivered to patients and how that care is documented and communicated.  MRM Group clients typically see behavior change in the 90% to 100% range.

Claim frequency and claim severity

Taking program performance to the next level, sustained improvements in care delivery, documentation, and communication invariably translates to fewer claims. MRM Group works with clients to measure and track claim frequency from the years before engagement and every year thereafter.


In addition, clients typically experience substantial decreases in the severity of the claims that do occur.


MRM Group clients typically experience 55% to 85% reductions in claim frequency and 50% to 85% reductions in claim severity.

Return on investment

As claim frequency and severity begin to plummet, malpractice premiums quickly follow suit, and often, premium credits and reserves are returned to the organization and/or providers. MRM Group proudly takes performance measurement all the way to the ROI level.


Many MRM Group clients have experienced triple-digit ROIs.

CSG Case Study PDF


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